Thank you for shopping with Snacktastic Candy Lab! We appreciate your support and want to be transparent about how and when your order will ship.

Order Processing

• Orders are typically processed within 3–7 business days (excluding weekends and holidays).

• Custom, made-to-order, and wholesale items may require additional processing time due to production and customization.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Time

Shipping times vary based on your location and the shipping method selected at checkout. Please note that shipping carrier delays are outside of our control once the package leaves our facility.

Candy & Food Items

• Candy and snack items are packed carefully, but we are not responsible for melting or damage caused by heat during transit, especially during warmer months.

• We recommend choosing faster shipping options when available for perishable items.

Apparel, Accessories & Custom Items

• Apparel, accessories, embroidered items, and custom products are made to order and may take longer to ship.

• Custom items are final sale unless damaged or incorrect.

Wholesale Orders

• Wholesale orders are processed after minimum order quantities (MOQ) are met and payment is completed in full.

• Processing times for wholesale orders may be longer depending on order size.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery so we can assist you. Photos may be required for damaged items.

Questions

If you have any questions about shipping, feel free to reach out to us at snacktasticcandylab@yahoo.com. We’re always happy to help!